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Service

INOS service promise

We live service.

As your system partner, INOS delivers dependable service built on decades of experience and strong innovation. We anticipate what’s next, stay by your side, and provide premium support with real added value-throughout the entire lifecycle of your automation solution. The result: peak performance, high availability, and lasting satisfaction.

Let’s get started-together. INOS supports you worldwide.

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After-sales service and support

Innovation. Optimization. Solutions.

We don’t just develop systems-we think ahead. Our global service network supports you with deep expertise and practical experience throughout the entire lifecycle of your automation solution. Our focus is maximum uptime, ensuring you achieve the greatest possible value and return on your investment.

By keeping your production running reliably, we give you the freedom to act-so you can concentrate on what matters most: your customers and evolving markets.

Ready today for tomorrow’s challenges, our service concept is as individual as your operation. We support you exactly where you need us-during development, system planning, project execution, and long-term operation. A true turnkey partnership that makes the difference.

INOS service modules

Added value and vision-built in.

We’re here when you need us

Support

Maximum system availability through:

  • On-site support
  • Phone hotline
  • Remote support
  • Documentation, system manual
  • Spare parts availability

Support packages can be tailored to your system requirements and teams-optionally including aligned processes, defined response times, and dedicated contacts.

Our standard response time during office hours is two hours or less. If required, we can also offer customized response times-outside office hours, on weekends, or 24/7.

Let’s find the right setup for you.

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Training

Strengthen your “vision team”-increase the value of your systems.

We offer:
  • Customized follow-up training
  • Basic training
  • Maintenance training
  • Expert-level courses
Training can take place at your site, in inos training facilities, or online as a webinar.

Project completion is where service begins

Cyclic System Health Check

Increase availability-because prevention beats downtime.

Depending on your system and preferences, we regularly check:
  • Wear on sensors and cables
  • Calibration and performance of system and sensors
  • Overall hardware condition
  • PC performance and operation
  • Control cabinet maintenance
  • Review/adaptation of software versions
  • Process analysis
  • Evaluation of the entire system

There’s always something new-stay current

Update and Upgrade

Improve performance by:

  • Updating hardware at the end of a model cycle to the latest state of the art
  • Adding additional software modules
  • Running regular software updates

Contact us anytime

We’re happy to help you!

Nothing replaces direct, personal contact. Do you have a specific request-or would you like more details about our service offering? Get in touch with us.

What can we do for you?

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